Shipping

Packaging


At Chocohappy we take great joy and care in making chocolates for you.
We take just as much care when packaging and shipping your order. Your gift should arrive in perfect condition. If your order is damaged in any way en route to you, please document your shipment with a photo and email us within 3 days of receiving the package.

Cost

All rates are in Canadian Dollars.
Shipping within Canada – we offer a flat rate of $10/shipment. If you buy 3 cones or more, standard shipping is on us!
Shipping to US – we offer a flat rate of $15/shipment. If you buy 4 cones or more shipping is on us!
Rest of world, please send us an email and we will confirm the shipping cost.

Processing orders

We try our hardest to ship within 48 hours from when your order has been received. During peak season (Holidays, Valentine) please allow 72 hours + shipping time, weekends and statuary holidays excluded.

We use Canada Post, standard shipment, 2-7 business days depending on destination. For parcels being shipped to rural or remote areas longer delivery times may apply. The delivery times disclosed here are an estimate and are for informational purposes only. For international shipping border lead times are beyond our control.

If you would like your Chocohappy cones to arrive quicker please email us and we will happily assist you in trying to make it happen.

Please review your shipping information carefully before submitting your order. We are not responsible for packages returned due to incorrect or undeliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply, and we are unable to guarantee the quality of the product that is re-shipped

Duties and Taxes


We ship to many countries around the world. Please note that Chocohappy is not responsible for collection or payment of any duties, brokerage fees or taxes issued by the destination country.